The SILVERLAKE On-line Loan Collection System is
designed to track accounts whose status warrants more individual
attention. The system has mechanisms to automatically include past
due loan and overdraft protection accounts, charged-off and
non-accrual loans, and even deposit accounts with a negative
balance. Other items to be
tracked maybe placed in the collection
system manually.
 The system allows collection officers to be assigned accounts so
that each account will require an action. Once the collection
officer receives a response from a customer, the officer will enter
a message in the file describing the customer contact. This account
has now been "worked" for the current collection situation. The
collection officer’s performance will be tracked and statistics will
be kept which reflect the number of accounts in the collection file
for each collection officer, how many accounts are cleared by each
officer, and the average number of days the accounts stay in the
file. Another aspect of the SILVERLAKE On-line Loan Collection System is
its letter-writing capability. This feature allows the bank to
automatically send individualized correspondence to troubled
accounts. Over 900 different letters can be written to handle
various circumstances—each one addressing a particular situation.
Within these letters, over thirty (30) different fields can be used
as variables to be embedded in the text. This allows you to build a
library of standardized letters that can still be personalized to
each customer.
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Exception Item Processing
The Exception Item Processing (EIP) application
supports processing of unposted items for loans. EIP is a convenient place to
work all exception items on a daily basis. The data entry and daily processing
is governed by parameter files. EIP eliminates the need to write up transactions
and offsetting entries, thus reducing the amount of time spent handling these
items. Notices are generated for the customer explaining why the item was
returned or charged back.
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