Primary Applications>Customer Information File - CIF  

The Customer Information File is the central unit upon which the system operates. Customer inquiry displays all account relationships (both primary and cross-referenced) in one operation. Combined statements, customer profitability, easy file maintenance, direct and indirect liability reporting, loan pricing, and group relationships are possible because of the CIF concept.

Other features include:

Addresses - each customer entry has three address lines available for use. Blank lines are dropped when printing the mailing address to the customer.

Alternate Addresses - the SILVERLAKE System does not place any limitations on the number of alternate addresses that may be used by a customer.

Cross-Referencing - each account can be located by any one of the customer’s names or tax ID number that are related to the account.

Customer Profitability - the system automatically gathers, from each application, 12 months of history that is used to determine profitability of a customer or a user-defined group of customers. A modeling function is also available to show, online, the effect of dollar or rate changes on each customer’s account.

Invalid Address Code - a code in the customer’s CIF file information prevents unnecessary mailings to an invalid address.

Names - each customer’s name is kept in a separate field (first, middle, and last name) in order to provide greatest flexibility for marketing functions. Each record also contains the customer’s name in a combined format.

Phonetic Search - access to a customer’s CIF record and accounts is easy and quick via a "best guess" spelling of the customer’s last name. The name lookup doesn’t require the exact spelling. The system will perform a phonetic match. Other means of looking up a customer’s account are by using either a partial name, account number, tax ID number, or CIF number.

Taxpayer Identification Number - when a new customer record is established, the system requires the entry of the TIN. If a TIN is unavailable, a code may be substituted to show that either the account is exempt from having one or that it has been applied for. If the "applied for" code is not removed in 60 days federal withholding is initiated on all of the customer’s interest-bearing accounts.

Total Relationship - the CIF file allows for inquiries into all direct and indirect customer relationships and detailed inquiries into all customer accounts.

Year End Reporting - magnetic and electronic media reporting conforming to regulatory requirements can be produced for all interest payments and retirement contributions and distributions.